Autonomous B2B Sales Customer Support Platform
Our AI platform empowers enterprises and SMEs to scale sales outreach, lead management, and customer support across multiple channels. Leveraging LLMs (Gemini Flash & Gemini Live), autonomous agents, and integrated dashboards, the platform enhances decision-making, reduces operational costs, and improves customer experience.
80%
Minimum call completion rate
<0.5s
Average response latency
99%
System uptime
≥2
Production-ready customers
Business Overview and Strategic Direction
EXECUTIVE SUMMARY
Enterprises often faced significant challenges due to inefficient manual processes in B2B sales, customer support, and multi-channel communication. Teams struggled to keep up with high-volume outreach, manage leads effectively, and maintain consistent engagement across platforms, all while integrating data from disparate CRM systems. These limitations resulted in delays, errors, inconsistent customer experiences, and operational inefficiencies, ultimately hindering growth and scalability.
The AI platform addresses these challenges by autonomously managing workflows, intelligently orchestrating multi-channel communication, and leveraging advanced reasoning capabilities through LLMs (Gemini Flash & Gemini Live). It provides businesses with real-time monitoring, actionable analytics, and centralized dashboards that enable decision-makers to track performance, optimize processes, and ensure seamless coordination across teams.
Operational Challenges in B2B Automation
Building a scalable AI platform for B2B sales and support demands accuracy, real-time execution, and seamless multi-channel transactions. Key challenges:
PROBLEM STATEMENT
High-volume B2B outreach and support
Enable efficient engagement with large business audiences, automating campaigns while providing personalized assistance at scale
Multi-channel orchestration
Coordinate interactions across multiple channels seamlessly, ensuring consistent messaging, faster responses, and higher customer satisfaction.
CRM & ticketing system integration
Connect with existing platforms for unified customer data, automated workflows, and streamlined support processes.
Scalable multi-tenant architecture
Support growing businesses with flexible, isolated environments that handle high volumes without compromising performance.
Multi-Agent AI Platform for Autonomous Operations
A powerful AI-driven engineering platform designed to improve operational accuracy, streamline workflows, and support faster, more consistent decision-making across all B2B tasks.
Our Solution
Core AI Agent Capabilities
The platform includes Worknix, a B2B sales agent, and customer support agent, orchestrating multiple agents, managing personas, executing workflows, and storing short- and long-term memory.
Communication Channels
Supports outbound and inbound voice via LiveKit, Twilio, Asterisk, WhatsApp API messaging, email sequencing, web chat integration, STT/TTS, and call transcription for seamless multi-channel engagement.
Dashboard & Platform Modules
Includes company onboarding, agent configuration, persona builder, lead management, CSV imports, customer master data, ticketing, complaint recording, manager dashboards, and administrative controls with RBAC for efficiency.
01
Analytics & Reporting
- Outcome categorization, SLA monitoring
- Agent performance scoring
- Sales and support pipeline reporting
02
CRM & Ticketing Integrations
- CRM (phase 1), Salesforce (phase 2)
- Contact synchronization and metadata injection
- Integration audit logs
03
DevOps & Deployment Infrastructure
- Auto-scaling and fault-tolerant design
- GCS for storage, Cloud Functions for background jobs
- Monitoring and logging using Stackdriver
Transformative Outcomes Across All Metrics
IMPACT & RESULTS
Sales & Support Performance
80%
Call Completion Rate
<0.5s
Average Response Latency
≥2
Multi-Channel Operations
Operational Efficiency
≥30%
Reduced manual effort
≥95%
SLA adherence
≥25%
Agent productivity improvement
Technology Stack
TOOLS USED
Apache Kafka
TensorFlow
Python / PyTorch
Discuss Your Enterprise
Use Case
From small to large scale enterprises, we deliver next-gen AI, data engineering, and actionable insights.
